Our quality policy consists in helping people who are afflicted by hunger through donors and through organizations and feeding centres by:

-Team-work: Working in teams and providing ongoing training for people who work at the Food Bank serving the mission.

-Donors: Meeting donor requirements

-Processes: Ongoing improvement of processes established according to ISO 9001:2000 Quality Standard.

Our Goals

• Ongoing and sustained increase in volume of donations in money, services and merchandise.

• Achieving balanced food donations containing dairy products; fruit; vegetables; cereals; meat; fats and oils.

• Systematic verification of organizations and feeding centers’ performance through a follow-up procedure.

• Correct and timely delivery management of donations according to organizations and feeding centers’ needs as well as to donor requirements.

• Correct and timely management of donations. Efficient inventory and classification of merchandise management.

• To enhance the management of merchandise offered to organizations and feeding centres, according to stock availability and the needs of each organization.

• Efficient management of contributions by organizations and feeding centres for each Kilo of food they receive.

• Facilities and equipment in normal working order and well preserved.

• Development of suppliers of competitive services.

• Efficient warehouse operations using Best Manufacturing Practices (BMP) as a guideline, if applicable.

• Ongoing and sustained input of volunteers fit for the work and with the adequate competences that the work requires.

• Ongoing training of paid staff and volunteers, established in the training plan, seeking their permanence within the Fundación.

• Systematic verification of established QMS implementation.

• Effective implementation of corrective and preventive actions for compliance with QMS requirements.

• Establishing and maintaining a two-way communication with each of the Fundación’s target publics, and projection of corporate image and identity through communication techniques and tools.